Matrix Opti Care Smooth Straight Shea Butter Split & Serum – 100 ml

At Pink G Rose, your satisfaction is our top priority. We want to ensure that your shopping experience is enjoyable and worry-free. If you have a need to return a product and request a refund, please review our comprehensive Return and Refund Policy below.

1. Return Eligibility

We accept returns and refund requests under the following conditions:

• You must initiate the return process within 7 days from the date of purchase.
• The item must be in its original, unused, and unworn condition.
• All original tags, labels, and packaging must be intact and included with the return.
• Custom or personalized items are non-returnable unless they are defective or damaged.

2. Return Process

To initiate a return and refund request, please follow these steps:

• Contact our customer support team by emailing [email protected] or calling +8801. Provide your order number and a detailed explanation of the reason for the return.
• Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if your return is eligible.
• Package the item securely in its original packaging, along with a copy of the order invoice, and include the RAN provided by our customer support team.

3. Shipping Your Return

You are responsible for the shipping costs associated with the return. We recommend using a traceable and insured shipping method to ensure the safe return of your item. Pink G Rose is not responsible for items lost or damaged during the return shipping process.

4. Inspection and Approval

Upon receiving your return, our team will inspect the item to ensure it meets the return eligibility criteria. If the item is found to be in its original condition with all tags and packaging intact, we will process your return and refund request.

5. Refund Process

Once your return is approved, we offer the following options:

• Refund: If you choose a refund, the purchase price (excluding any original shipping charges) will be credited back to the original payment method within a reasonable timeframe. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.

• Exchange: If you prefer an exchange for a different size or a replacement item, our customer support team will assist you in processing the exchange. Any price difference will be adjusted accordingly.

6. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items unless they are defective or damaged.
• Gift cards or e-gift certificates.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team within 14 days of receiving the product. We will provide instructions for returning the item, and you may choose to receive a refund or a replacement item.

8. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to our customer support team. We are here to help and ensure your return and refund process is smooth and efficient.

Thank you for choosing Pink G Rose. We value your satisfaction and are dedicated to providing you with a hassle-free return and refund process. Your trust in our products and services is greatly appreciated, and we are committed to making your shopping experience enjoyable and worry-free.